Telephone Systems

VoxCom Voice & Data Solutions specializes in the support, repair and maintenance of existing telephone systems. We have factory certification or significant experience with equipment from:

• AT&T / Lucent / Avaya
• Nortel Networks
• Executone / ISOETEC
• Vodavi Communications / Starplus / Infinite
• Comdial
• Toshiba

VoxCom proposes systems designed to improve internal and external communications, while providing ease of operation for both staff and customers. We have the experience to assist companies realize the full potential that some of the newer technology - including Voice over IP (aka VoIP) has to offer.

As networks continue to grow in importance and complexity, the task of monitoring, analyzing and troubleshooting become an important responsibility. We have the devices and expertise for quick identification and resolution of performance issues.

Data Networks

VoxCom Voice & Data Solutions provides network installation, upgrade, basic network training and maintenance, along with Internet access equipment. We only use products that can be counted on for quality, performance and reliability.

VoxCom Voice & Data Solutions proposes systems to improve access to essential business information and with the capability to access and distribute information from the Internet. Emphasis is placed on easy sharing of all the computing resources and getting the most from the technology investment. Internet presence for any size business will become a mainstream communications tool next to the telephone. We have the experience to assist companies realize the full potential the Internet has to offer.

As networks continue to grow in importance and complexity, the task of monitoring, analyzing and troubleshooting become an important responsibility. We have the devices and expertise for quick identification and resolution of performance issues.

Voice & Data Cabling

VoxCom Voice & Data Solutions provides structured cabling installation and certification. Quality, high performance and support are critical to building a solid foundation as the need for speed and capacity increase. We install only products that can meet or exceed the most stringent of industry standards, ensuring outstanding performance and reliability.

All aspects of premise wiring design, installation, testing and maintenance are integrated and controlled under our Certified Cabling System program. Results are a fully open architecture system. We stand firmly behind the quality and reliability of our products.

VoxCom Voice & Data Solutions utilizes computer-based design and diagramming software for voice and data cabling projects. We conduct performance measurements to assure industry specifications compliance and systems installed today can easily support future technology upgrades.

Unusual or "non-standard" Solutions

We at VoxCom Voice & Data Solutions pride ourselves on our ability to work closely with a customer in order to solve a very unique challenge. Some examples of solutions developed by our staff include:

• CHALLENGE: A customer was moving from existing location to new building some twenty miles away. They wanted to move one department at a time over the course of several months - without disrupting telephone service and without their callers knowing that a change was underway.

  SOLUTION: Set up duplicate PBX at new site with a temporary voice network via T1 circuit that allowed seamless calling and call transfer from one location to the other. As staff moved to new location, they carried their own telephone and once connected to new site, it functioned just as it had at old site. Centralized voice messaging allowed internal and external callers to continue as before. Calls coming to either location could be fielded and transferred seamlessly. Smiles all around.

• CHALLENGE: Customer had a legacy serial printer several hundred feet away from Unix tower that drove it. Lots of metal - lots of lightning. Constant problem.

  SOLUTION: Replaced copper cable feeding printer with fiber and installed two fiber-to-serial converters. Lightning trouble vanished.

• CHALLENGE: Burglar alarm monitoring company wanted to improve outbound dialing speed and accuracy. With every alarm, their agents would manually dial the home or business to verify the alarm. If they received an "unusual" response from the phone company (i.e. "your call cannot be completed as dialed") the agent would hang up and dial again, to ensure that they had dialed correctly. Very time consuming in emergency situation.

  SOLUTION: Working closely with customer's database application vendor, we created a computerized link between their computer mainframe and telephone system that allowed agents to dial using a single keystroke on their computer keyboard. The dialing was always very fast and very accurate - reducing the time required for this segment of the operation by more than 50%.

These are only a few examples. Give us your challenge, and let us provide you with our solution.